L1- Datacenter Technician

Data Center Operations

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware

Hardware & Inventory Management

• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coincide hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets

Incident & Request Handling

• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for: Server hardware issues, Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates

Remote Hands Support

• Act as hands & eyes support for remote engineers
• Execute tasks such as: Cable reseating, Power cycling devices, Console access setup, Basic hardware replacement (as guided)

Monitoring & Reporting

• Maintain monitoring of alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records

Compliance & Safety

• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks