Kyle Texas Backyard - Lead - Full time

About the role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Responsibilities

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Department-Specific Responsibilities

• Bakery: Ensures / oversees effective production planning and execution of supporting processes, assists in all technical areas as needed, culls bakery products for poor quality, expiration dates, writes on cakes with icing per personalized customer requests
• Beauty: Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
• Deli: May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering, assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Prepared Foods: Serves / packages products at customer's request, educates customers on preparation / reheating instructions of prepared foods, prepackages condiments (sauces, dressings) for prepared food items, cuts, slices, dices, chops, food in preparation for chef
• Produce: Performs lead responsibilities for the department and may serve as backup to Produce Manager, leads (in-store production), serves as dedicated lead over the in-store production work & Production Partners
• Texas Backyard: Strong knowledge of nursery field, strong knowledge of plant and chemical recommendations, ability to complete Texas Nursery & Landscape Association training (H-E-B internal training), keeps up with current nursery field-related trends

Qualifications

• Age: 18+
• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Communication and interpersonal skills
• Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
• Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks, work with Customers, staying attentive to their needs. Physical demands vary by department, but may include:

• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift varying weights, and manage in excess of those weights, depending on department