KYC Operations Analyst - TX, AZ, IA, NC

Location: West Des Moines, IA (preferred) / Charlotte, NC / Irving, TX / Tempe, AZ – Hybrid (minimum 3 days onsite)

About the role

In this contingent resource assignment, you will support business execution, perform moderately complex administrative and operational support tasks, and proactively seek ways to improve processes. You will receive direction from your supervisor, escalate non-routine questions, and interact with client personnel while ensuring compliance with policies and procedures.

Responsibilities

• Perform Know Your Customer (KYC) reviews prior to account onboarding
• Execute AML, BSA, CIP, and CDD compliance checks
• Validate contract packages and ensure regulatory compliance before onboarding
• Conduct quality control reviews on onboarding documentation and processes
• Identify discrepancies and return items to Sales for correction when required
• Ensure adherence to compliance standards and internal controls
• Support business, operational, and customer support initiatives
• Handle escalated issues using technical knowledge and compliance expertise
• Manage high-volume workloads while meeting SLAs
• Identify opportunities to improve onboarding and compliance processes
• Provide feedback and recommend enhancements to workflows and procedures
• Support operational efficiency and effectiveness initiatives
• Partner with internal teams including Sales and Operations
• Provide guidance on policies, procedures, and compliance requirements
• Communicate clearly with stakeholders on issues and resolutions

Requirements

• 2+ years of KYC/AML/BSA/CIP/CDD experience in banking
• Experience with quality assurance or quality monitoring processes
• Strong attention to detail and ability to manage high-volume workloads

Preferred Qualifications

• 2+ years of banking or financial services experience
• Experience with underwriting or onboarding processes
• Strong communication skills (written and verbal)
• Experience working with SLA-driven environments
• Ability to interpret compliance policies and procedures

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for benefits and resources
• Access to a certified Career Coach

Pay

$25–$27 per hour