KYC Due Diligence Analyst (Know Your Customer Refresh) - Hybrid
About the role
Join Wilmington Trust's Client Onboarding and Support Team (COAST), where you'll play a critical role in protecting the integrity of the bank's client relationships and meeting regulatory requirements. As a KYC Due Diligence Analyst, you'll conduct ongoing due diligence reviews for Wealth and Institutional clients, ensuring customer information remains accurate, complete, and compliant with Know Your Customer (KYC) regulations. This role is ideal for analytical professionals who enjoy investigative work, managing multiple priorities, and collaborating across teams to solve problems.
A typical day involves reviewing client information, researching ownership structures and business activities, identifying information gaps, and partnering with Relationship Managers and Compliance teams to obtain and validate required documentation. Success requires strong attention to detail, excellent written communication skills, sound judgment, and the ability to independently manage a high-volume caseload in a fast-paced environment.
Responsibilities
- Conduct ongoing KYC and due diligence reviews for Wealth and Institutional clients.
- Analyze customer information, ownership structures, organizational charts, and account relationships to assess regulatory requirements.
- Identify information gaps and determine documentation required to satisfy compliance standards.
- Prepare, coordinate, and track requests for information needed to complete client reviews.
- Partner with Relationship Managers, Corporate Compliance, and internal stakeholders to validate and update customer information.
- Manage a portfolio of active KYC reviews while ensuring service levels and regulatory deadlines are met.
- Monitor outstanding requests and perform timely follow-up to keep reviews progressing toward completion.
- Review documentation, maintain case records, and accurately document findings and decisions.
- Escalate high-risk, complex, or non-standard situations when appropriate.
- Identify opportunities to improve processes, increase efficiency, and enhance the client experience.
- Ensure adherence to regulatory requirements, risk management standards, and internal controls.
Requirements
- 5+ years of combined higher education and/or relevant work experience.
Qualifications
- Bachelor's degree (preferred).
- 2+ years of experience in banking, financial services, compliance, operations, risk, legal, or a related field.
- Experience with KYC, AML, customer due diligence, onboarding, or regulatory review processes.
- Financial services, banking, wealth management, trust, or institutional client experience.
- Strong written communication skills with the ability to draft concise, professional emails tailored to different audiences.
- Experience managing large caseloads, work queues, or high-volume operational workflows.
- Ability to analyze documentation, research complex information, and make sound business decisions.
- Strong organization and follow-up skills with the ability to manage numerous active cases simultaneously.
- Experience working in operations, compliance, risk, legal, back-office, or client support environments.
- Comfortable learning new systems and technology and leveraging tools such as Microsoft Copilot to improve efficiency.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Strong verbal and written communication skills.
- Ability to work effectively under deadlines and changing priorities.
Schedule
- Hybrid role requiring four days per week in the office.
- Eligible candidates must live within reasonable commuting distance to one of the following offices:
- 626 Commerce Drive, Amherst, NY 14228
- 1100 North Market Street, Wilmington, DE 19801
- Required availability: Monday-Friday, 8:00am-5:00pm (with a one-hour lunch break).
Pay
The pay range for this position is $26.00 - $43.34 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.