KP Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN)

Responsibilities

• Takes customer orders accurately and courteously at the store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures.
• Performs suggestive sales by recommending additional products or tools (e.g., books, specials).
• Fills over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, and bagging the order for the customer.
• Assists the Coordinator with cash reconciliation.
• Ensures desired numbers of products are on shelves by ordering and checking inventory levels.
• Keeps accurate counts of stock and supplies.
• Cleans and organizes the storage area, including sweeping, organizing pallets, and tote breakdown.
• Stores and organizes material on the shelves and surrounding areas.
• Accurately distributes materials to various locations.
• Removes damaged product from product totes and moves it to Returns for further processing.
• Works in the rack area and keeps the racks supplied at all times.
• Performs cleaning in the store area as necessary, wiping down shelves, dusting, sweeping, and rotating inventory.
• Assists customers with questions as needed.
• Performs other duties as assigned or needed.
• Assumes supervisory duties in the absence of the coordinator.
• Operates pallet jack and hand cart.

Qualifications

• 10‑key proficiency by touch.
• 30 wpm typing speed.
• Detailed work and organizational skills.
• Ability to work well with others and be a team player.
• Ability to work independently and professionally.
• Strong written and verbal communication skills.
• Ability to work under stress.
• Ability to lift 80 lb waist‑high on a regular basis.
• Pulling, stretching, bending, and lifting for the duration of the shift.
• Ability to stand for the duration of the shift.
• Manual dexterity for tasks such as stapling, collating, sorting, filing, typing, and writing.
• Effective hearing and speech communication with individuals in person and by phone.
• Ability to read reports and computer screens visually.
• Ability to perform essential duties and responsibilities with efficiency and accuracy.

Schedule

Flexibility in schedule (all month ends and 3 Saturdays a month minimum).