Kohler Reservation Specialist I, Lodge Kohler

Work Mode: Onsite | Location: Green Bay, WI

Responsibilities

• Guest Services
  • Provide prompt and courteous service while meeting all service standards and AAA Four Diamond standards as reservationist
  • Book accommodations for lodging, dining, spa, experiential packages, and miscellaneous guest activities for transient, online, and call-in group guests
  • Work towards meeting expected metrics for performance including revenue generated, conversion rate, error percentage in Opera, compliance, as well as team goals for abandon percentage and average speed to answer
  • Assist in overseeing shared reservation mailbox and providing prompt and professional responses
  • Submit and/or note waitlist requests for guests accordingly based on the request
  • Assist in calling back guests who abandon while waiting in queue
  • Perform callbacks to guests who have left voicemails in the reservations voicemail
  • Offer follow-up and assistance to guests as needed over the phone and via email
  • Upsell services and offerings provided on the resort to enhance the guest’s experience by being anticipatory
  • Assist guests calling into reservations with inquiries needing to be transferred to various departments
• Information Responsibilities
  • Full hotel understanding and knowledge of policies and how to retrieve information promptly when needed
  • Utilize various resources proficiently without delays
  • Basic knowledge of Opera, Spa Soft, Sevenrooms, and Unify systems for reservation bookings, to which you will be well-trained
  • Entry-level knowledge of Microsoft Outlook Office Suite
  • Be compliant in regulations of credit card security and recorded call announcements
• Miscellaneous Responsibilities
  • Assist in final review of arrival reservations, ensuring accuracy, following up with agents as needed
  • Participate in team incentive opportunities
  • Receive feedback monthly from Coordinators and/or Manager
  • Maintain strict confidentiality of guest clientele
  • Participate in annual team engagement meetings, trainings, and various tours of facilities
  • Operate various office equipment
  • Complete Kohler Hospitality provided design courses within one year of service

Requirements

• High School diploma or GED required
• 2–4-year degree preferred
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Pay

The hourly range for this position is $16.60 - $24.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Schedule

This is a casual part-time position working weekdays and weekends. Hours vary between 8:00am - 7:00pm.

Benefits

• Competitive salary
• Health, vision, and dental insurance
• 401(k) with company matching
• Ongoing investment in personal development
• Opportunity to collaborate with others across functions and roles at Kohler

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.