Knowledge Management Program Manager

Location: Remote (EST)

Job Type: W2 Contract (chance to go direct) – 40 hours per week, 8am-5pm EST

Pay Range: $50-53 an hour

About the role

We are seeking an experienced Knowledge Management Program Manager to lead the development, governance, and optimization of a centralized knowledge management ecosystem. This role will be responsible for creating a single source of truth for customer-facing and internal content while driving information quality, accessibility, and consistency across multiple teams.

Responsibilities

• Lead the strategy, organization, and governance of enterprise knowledge repositories.
• Collaborate with cross-functional teams and external partners to gather, organize, and maintain knowledge assets.
• Establish and maintain content governance standards, database hygiene processes, and quality controls.
• Review, update, and retire outdated content to ensure information remains accurate and accessible.
• Monitor knowledge base effectiveness through usage metrics, content quality measurements, and findability analytics.
• Facilitate stakeholder meetings and provide recommendations for continuous improvement.
• Support the development of scalable processes that improve knowledge sharing and operational efficiency.

Requirements

• 5+ years of experience in Knowledge Management, Content Operations, Information Management, Documentation Management, or a related field.
• Strong program or project management experience.
• Experience developing and maintaining knowledge bases, content repositories, or information management systems.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Ability to organize complex information and establish governance processes.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience in renewable energy, telecommunications, banking, insurance, healthcare, or other highly regulated environments.
• Background in customer support operations, content governance, or information architecture.

Skills

• Program Management
• Knowledge & Information Management
• Technical Communication

Benefits

• 80 hours paid time off
• Medical insurance contributions
• Dental and vision coverage
• 401k retirement savings plan