Knowledge Management (KM) Legal AI Specialist

Responsibilities

• Conduct ongoing research to identify and prioritize user and business needs and pain points that could be addressed through AI-centric solutions.
• Consult with attorneys, Practice Teams, Client Services Teams, and other groups to identify areas where AI can improve quality, consistency, and efficiency.
• Identify opportunities to embed AI into existing daily workflows.
• Monitor and analyze the competitive landscape to provide proactive intelligence on AI-related developments at other law firms.
• Help manage vendor relationships with external AI solution providers.
• Further the firm's AI and automation goals by actively working with and integrating tools such as Harvey AI, Lexis Protégé, and other emerging technologies into workflows.
• Serve as a go-to resource for prompt engineering—designing, testing, and refining prompts for Generative AI tools to achieve optimal and accurate outputs.
• Monitor and report on developments in AI technology, with emphasis on practical applications in the legal industry.
• Contribute to the development and implementation of AI best practices.
• Conduct ongoing research on the impact of AI solutions at the individual, team, and firm level, with an emphasis on quality, consistency, and efficiency.
• Work with attorneys, Practice Teams, Client Services Teams, and other groups to identify use cases and create prompts and/or workflows, as appropriate.
• Curate and maintain a library of crowdsourced prompts and workflows.
• Develop and maintain user-friendly resources such as prompt libraries, quick-start guides, feature sheets, FAQs, and micro-learning video tutorials.
• Plan and conduct interactive product awareness and user enablement events, including lunch-and-learn sessions, town hall-style product introductions, and hackathons.
• Partner with Knowledge Management colleagues and other stakeholders to align change and enablement activities with broader product lifecycle management.
• Draft and distribute communications about new features, updates, and adoption tips.
• Champion adoption of approved AI and practice tools by engaging directly with lawyers and staff.
• Track usage and adoption data; prepare and maintain reporting materials to highlight successes and identify areas for improvement.
• Collect and synthesize user feedback, escalating issues and improvement opportunities to the Knowledge Management leadership team.

Qualifications

• Strong intellectual curiosity with the ability to derive connections between diverse data sets, identify practical applications for emerging technologies, and discover hidden pain points in business processes.
• Strong interest in AI and legal technology tools with a track record of continuous learning and hands-on exploration of emerging tools.
• Fluency in generative AI platforms, including Harvey AI and Lexis Protégé, with the ability to quickly learn and adapt to new platforms.
• Excellent research and analysis skills with a strong aptitude for distilling complex concepts into easy-to-understand, actionable insights.
• Demonstrated ability to lead change and adoption initiatives in a professional services or law firm environment.
• Prior experience with artificial intelligence applications and/or technology in a business setting is required.
• Proven experience delivering impactful training (live and virtual) and developing high-quality enablement resources.
• Strong stakeholder management skills, with the ability to build trusted relationships with lawyers, staff, vendors, and leadership.
• Aptitude for building relationships and fostering a collaborative approach to working with internal clients across Practice Teams, Client Services Teams, and departments.
• Able to empathize and engage with attorneys to look at processes and service delivery through a business lens.
• Strong project management and critical thinking skills with a focus on delivering high-value, user-centric solutions.
• Exceptional communication, collaboration, and interpersonal skills, with the ability to influence senior stakeholders.
• Experience with prompt engineering and devising Generative AI use cases, including with Harvey AI and Lexis Protégé.
• Excellent computer skills, including Microsoft 365 and SharePoint.
• Advanced knowledge of relevant technology systems and applications used in law firms and/or legal departments, such as: LexisNexis, Westlaw, SharePoint Online, Microsoft 365, iManage Cloud.
• The ideal candidate will have at least 3 years of combined experience in legal practice, legal technology, legal operations, professional training, and/or practice support related to AI.
• Candidates with experience in a law firm or professional services environment are strongly preferred.