Knowledge Management and AI Enablement Specialist - Hybrid

About the role

We're seeking a Knowledge Management Specialist to join our team at Ochsner Health. Since opening our doors in 1942, we've been committed to serving, healing, leading, educating, and innovating. Our success is driven by dedicated employees who share our mission. Join us to make a difference and help us continue our legacy.

Responsibilities

• Implement and coordinate a knowledge management system to enhance knowledge sharing, protection, collaboration, and retrieval across the organization.
• Develop and maintain technical documentation, training material, and knowledge articles that support automated and conversational AI responses and agents/operators.
• Refine content as systems and operating models evolve.
• Establish and maintain content governance frameworks, including ownership models, review cycles, taxonomy, and metadata standards.
• Define and evolve the enterprise knowledge strategy and governance model to support operational excellence, digital adoption, workforce transformation, and AI enablement.
• Partner with business and technology leaders to align knowledge management practices with enterprise AI priorities and future innovation initiatives.
• Develop, refine, and maintain technical documentation, training material, and knowledge articles supporting the organization's knowledge-sharing strategy.
• Implement and administer the knowledge management system and serve as a subject-matter expert on its tools and software.
• Curate and govern the content base that grounds automated and conversational AI responses, ensuring accuracy, currency, and consistency.
• Collaborate with end users and cross-functional teams to assess requirements and identify gaps in knowledge sharing and access.
• Collect and analyze metrics on knowledge access, usage, and sharing, and recommend and implement improvements.
• Deliver training and information sessions on knowledge management to new and current employees.
• Publish articles or whitepapers on knowledge management best practices and promote initiatives that increase knowledge sharing and access.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Information Management, Library/Information Science, Communications, Business, or related field; equivalent experience may be considered in lieu of a degree.
• 2 years of knowledge management, technical documentation, content management, or related experience, including hands-on use of knowledge or content management platforms and authoring tools.
• Experience with managing AI-grounded content in a clinical environment, healthcare, contact center, or regulated environment.
• Experience with Microsoft SharePoint.
• Experience with an ITSM platform such as ServiceNow, OpenText, etc.

Preferred Experience

• Experience in managing AI-grounded content for a clinical environment, healthcare, contact center, or regulated environment.
• Experience with an ITSM platform such as ServiceNow, OpenText, etc.

Skills and Abilities

• Strong technical writing and content structuring skills; ability to translate technical content into user-friendly formats.
• Analytical skills to interpret knowledge usage data and identify gaps.
• Facilitation and training delivery skills for organization-wide adoption.
• Stakeholder engagement and cross-functional collaboration.
• Ability to maintain accuracy, consistency, and currency of knowledge content in a dynamic environment.
• Ability to identify gaps in knowledge and proactively recommend improvements.

Benefits

At Ochsner Health, we offer competitive compensation and benefits packages designed to support your well-being and career growth. Details will be provided during the interview process.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate your needs.