Kitchen Step & Burger Fi Restaurants (Assistant Manager)

Position Summary

An MCA Assistant Manager is responsible for assisting the Manager in all day-to-day restaurant operations. This may include BOH and FOH hiring, supervisor/employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, food quality and presentation, sanitation, safety, and responsibility for tracking revenues and cash accounts. The role also involves ensuring the highest level of customer service throughout the operation.

Responsibilities

• Adhere to all MCA/Brand operating procedures and ensure they are adhered to by all shift supervisors and employees.
• Attend and contribute to management meetings as required.
• Schedule and lead pre-shift/post-shift meetings on a regular basis and post communications to staff.
• Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner.
• Record deliveries; receive and reconcile inventories with purchase orders.
• Work to ensure all food/beverages/bakery are in stock, the correct items are displayed on all counters and inside display coolers; and all perishable items are stored at the correct temperatures prior to serving.
• Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation.
• Suggest and implement strategies that can lead to increased revenue.
• Ensure all cash payments are received, recorded, and a receipt is provided to the customer.
• Ensure that an end of night report is completed to ensure correct recording of all transactions.
• Ensure cash handling of register, deposits, and safe.
• Ensure the restaurant, market, and bar are always kept to a high level of cleanliness.
• Maintain a high level of service for all guests.
• Deal with complaints in an efficient and courteous manner.
• Communicate any service/guest issues to the GM.
• Perform any other duties as directed by the GM.
• Maintain total accountability including labor cost, budgets, and projections.
• Maintain food and beverage costs per budgetary standards.
• FOH/BOH repair, light bulb replacement, general organization, and cleanliness.
• Perform safety inspections and document results and shortfalls.
• Responsible for ensuring all storerooms and loading areas are clean and always organized.

Qualifications

• Associate degree or equivalent in Hospitality, Business, or Culinary Arts.
• Minimum 1-year supervisory experience, preferably in full-service restaurants.
• Knowledge of marketing techniques and their impact on business results.
• Experience in guest relations, negotiations, and complaint handling.
• Excellent verbal and written communication skills.
• Commitment to service of customers, staff, co-workers, and management.
• Demonstrated leadership ability; ability to lead by example.
• High integrity and honesty.
• High work ethic, passion, and commitment.
• Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays.
• Demonstrated coaching and development skills.
• Ability to train and delegate.
• Follow-through and dependability.
• Adherence and modeling of all MCA policies and procedures.
• Knowledge and commitment to safety and food sanitation.
• Health Department approved Food Handler Manager Certification.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Application Instructions

Apply for this position.