Kitchen, Bath & Lighting Store Manager

Responsibilities

• Ensure all customers receive a customer experience worthy of the Brand
• Manage expectations for the customer experience
• Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes
• Effectively resolve customer issues, ensuring timely resolution of problems
• Lead by example, developing your own client relationships, delivering superior service and sales results
• Absorb responsibility for the day-to-day operations of the showroom
• Assist customers in the selection of plumbing products, cabinetry, countertops, and other related products
• Visit job sites as needed to provide client services
• Maintain accurate and organized customer files; review the files regularly to ensure superior customer service
• Be active in local business-related organizations
• Partner with business leaders as needed on coaching, employee progression and development and formal performance improvement plans
• Manage individual and showroom performance results
• Drive the administrative and support functions in the showroom
• Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands
• Manage account receivables and develop follow-up plan with showroom staff on non-responsive accounts
• Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports
• Provide appropriate action plan proposals to upper management based on your analysis of the report data
• Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews
• Serve as liaison between store and other departments
• Ensure professional, positive relationships with First Supply
• Aid in coordinating special events sponsored by store
• Participate as a member of the Store Manager Group

Qualifications

• Bachelor's degree from four-year college or minimum of five years related experience in retail environment and minimum of three years management experience
• OR equivalent combination of education and experience
• Excellent verbal and written communication skills
• Excellent organizational and people skills
• CKD or CBD certification a plus
• Ability to multi-task and yet pay close attention to detail
• Computer knowledge and skills particularly Microsoft Office (Word and Excel)
• The ability to learn First Supply LLC's business system

About the role

This position will have both contractor and retail showroom sales responsibilities.

Benefits

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About Gerhard's/First Supply

Gerhard’s®, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard’s will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.

Company Information

First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.