Kitchen- Assistant Manager

Assist the department manager to effectively plan, organize, lead, coordinate and optimize the materials and human resources in the kitchen department to provide variety and high-quality merchandise appealingly displayed to maximize sales and profits while maintaining great customer service.

Responsibilities

• Provide an open-door atmosphere conducive to high associate morale and excellent customer service.
• Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with other associates to build a strong kitchen team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service, and thank customers promptly and courteously.
• Possess good communication skills and the ability to conduct and facilitate department meetings.
• Ensure all new department associates receive proper review and training regarding job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Assist the department manager with inventory, security, and expense control of the department.
• Ensure compliance with company policies and procedures, including all state and federal laws applicable to the industry (e.g., scheduling/labor laws, dress code, sanitation regulations).
• Resolve customer complaints to the full satisfaction of the customer.
• Ensure the department is merchandised in accordance with the needs of the community.
• Guarantee the best-trained kitchen team in the industry by training and developing associates in accordance with company policy and procedures.
• Complete individual and department onboarding/e-learnings and checklists within 30 days of hire/entering department.
• Order, receive, unload, and store deliveries; store, price, date, rotate, and stock product; prepare product for display and sale.
• Keep all kitchen products rotated in accordance with company policy and product code dates, using the oldest products first (first in, first out).
• Effectively control proper storage, limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (e.g., gross profit, presentation).
• Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
• Ensure all wage and hour policies and regulations are adhered to; maintain accurate records and respond timely to all location mail, reports, and records.
• Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately.
• Offer product samples, answer product questions, and assist in finding or suggesting products.
• Prepare special orders requested by customers.
• Help minimize all department expenses without compromising department conditions or customer service level (e.g., payroll, supplies, insurance cost).
• Delegate and use initiative, ingenuity, and good judgment to act on opportunities and solve problems.
• Guarantee outstanding product quality and presentation through cooperation with store manager, merchandisers, and buyers.
• Ensure company standards of safety, proper food handling practices, sanitation, and productivity are achieved.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting, moving product, and using equipment.
• Verify price checks for customers as needed.
• Ensure all product labels, signs, and prices are aligned with product.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• Other duties as assigned by management.

Requirements

• Must be 18 years of age with a High School diploma or equivalent.
• Successful experience in kitchen operation (e.g., merchandising, ordering, inventory, and pricing).
• Complete training in kitchen operation.
• 3-5 years of professional cooking experience in the food industry.
• Ability to display initiative and work with limited supervision.
• ServSafe certified.
• Computer skills in email retrieval and sending; basic word document skills.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Physical Demands

• Pushing and pulling up to 500 lbs., lifting up to 50 lbs., climbing up to 8 feet, kneeling, and crouching: Occasionally (1-33%).
• Carrying up to 50 lbs., bending, balancing, stooping, and reaching at waist or overhead: Frequently (34-66%).
• Handling, feeling, talking, seeing, hearing, and smelling: Continuously (67-100%).

Safety Risk Factors

• Loud noise, cluttered floor surface, contact with skin irritants, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions: Occasionally (1-33%).
• Twisting or back and neck strain, slippery floor surface, and contact with sharp objects: Frequently (34-66%).
• Hazardous equipment (mechanical moving parts): Continuously (67-100%).

Machines, Tools, and Equipment Utilized

• Food processor, grill, slicer, knives, kitchen utensils, case cutter, warmer, oven, fryer, smoker, electronic scales, mixer, shrink film wrap, pallet jack, power jack, pressure washer, trash compactor.

Working Conditions

Working environment is inside and may include exposure to cold and hot temperatures.

Pay

The hiring range for this position is $19.40 - $25.20 per hour. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity.