Kitchen and Bar Manager

About the role

The Food & Beverage (F&B) Manager is responsible for managing all F&B operations and delivering an excellent customer experience. The F&B Manager will forecast, plan and manage all F&B orders, staff and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Maintains department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
• Investigate and resolve customer complaints regarding food quality, service, or accommodations.
• Must have full knowledge of process for serving alcohol within the premises.
• Preserve excellent levels of internal and external customer service.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
• Comply with all health and safety regulations.
• Conducts alcohol and age restriction control in accordance with company policies.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Additional duties and responsibilities to be performed when directed by Store General Manager.
• Conduct & monitor department inventory, submitting reports on weekly & monthly basis.
• Train, coach, & issue disciplinary actions for department staff.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Maintain a floor presence of at least 90% of shift, providing sales & trouble shooting support.

Qualifications

• Associate's degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries.

Benefits

• Paid Time Off (PTO)
• Health, Medical
• Dental
• 401(K) with company matching