Kinetic Consumer Retention Specialist

About The Role

The Kinetic Consumer Retention Specialist is a work from home position that handles interactions with Kinetic customers who are considering disconnecting their services. The role is primarily responsible for saving customers from disconnecting their service through special retention offers, troubleshooting repair issues, offering faster internet speeds, and other add-on services.

What You'll Do

• Be #CustomerObsessed! Make taking care of every single customer your #1 priority.
• Handle calls in a remote work-from-home environment from customers that are threatening to disconnect, shopping around, or are at high risk of disconnecting their Kinetic products and services.
• Have a last-stop-shop mentality when resolving customer inquiries, ensuring that every customer inquiry is fully resolved.
• Log the customers' reasons for calling and the resolution taken using our Retention Recommender.
• Use retention team-only save offers and escalation procedures to prevent customers from disconnecting.
• Explain, retain, and sell products and services to existing customers as needed.
• Other duties as assigned.

Minimum Requirements

• A high school diploma or equivalent and at least 6 months of experience.
• College hours or a college degree may be substituted for some experience as deemed appropriate.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Physical Tasks

• Sitting and Stationary: 67-100%
• Carrying: Occasionally: 0-33%
• Lifting-Lowering >1-15 lbs: Occasionally: 0-33%
• Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%
• Fine Manipulating: Frequently: 34-66%

Compensation Range

The compensation range for this position is from $15.00/hr - $17.88/hr.

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.