Killeen 02 (Stan Schlueter) True TX BBQ - Order Taker/Runner - Part time

About the Role

As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

Responsibilities

• Builds strong relationships with customers in varying situations
• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information on menu items and specials, and beer and wine
• Serves food, drink, and products to guests
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Interacts positively with customers in person, on the phone, or through technology
• Assists with catering orders as needed
• Addresses complaints; resolves problems in a way that builds relationships
• Models teamwork to ensure a great guest experience
• Prepares, packages, merchandises product
• Assists in technical areas as needed
• Ensures compliance with TABC regulations
• Ensures compliance with department and Store standard operating procedures
• Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
• Maintains beverage station and bar areas
• Maintains sanitation in food / beverage prep areas and display cases
• Properly handles, operates, and maintains equipment

Qualifications

• Age Requirement: 18+
• 1+ years of experience in customer service
• Experience in restaurant Point of Sale (POS) systems (preferred)

Skills

• Working understanding of nutrition values and ingredients
• Advanced communication, interpersonal, and customer service skills
• Organization and planning skills
• Computer skills
• Reading / writing skills
• Ability to handle guest feedback and resolve problems effectively
• Ability to maintain a smile, even when balancing multiple priorities

Requirements

• Completion of Alcohol Seller Training / Cash Handling training - upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment
• Work extended hours and / or rotating schedules
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
• Frequently stand, walk
• Frequently be exposed to wet and cold conditions
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
• Occasionally be exposed to heat, ambient temperatures, and loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs

While there may be exceptions, the measurements noted are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2019