Kids Zone Attendant

About the role

The Kid’s Zone Attendant (KZA) ensures a safe and positive experience for children and their parents/guardians. The attendant is responsible for maintaining a safe, clean, and well‑maintained Kid’s Zone, ensuring team members are on time and in uniform, and providing an interactive atmosphere. Reports to the Assistant General Manager and General Manager, and in some circumstances to the Kid’s Zone Supervisor.

Responsibilities

• Child Care
  • Supervise activities of all assigned children in the Kid’s Zone area and ensure children remain in the designated area.
  • Provide child care, including paging parent/guardian for discipline issues and attending to personal needs (e.g., diaper changing).
  • Participate and entertain children with games or other approved activities.
  • Administer first aid to children in accordance with company policy.
• Customer Service
  • Ensure parent receives a copy of Kid’s Zone Policies and Procedures, completes the required Child Information Card, and answer related questions.
  • Report any incidents to club management using an Incident Report Form.
  • Report all member complaints to club management.
  • Report any child health concerns to club management.
  • Perform general cleaning duties in Kid’s Zone, including disinfecting toys.
• Administration
  • Ensure parent/guardian has signed the Kid’s Zone Child Information Card.
  • Verify individuals checking in or out are listed on the Child Information Card and the Check‑In/Check‑Out System.
  • Ensure parent/guardian scans Key Tag or signs a manual sign sheet when checking children in and out.

Qualifications

• Patience in dealing with children and members
• Strong communication and interpersonal skills
• Attention to detail
• Energetic and friendly demeanor
• High School Diploma or GED (required)
• Current CPR certification from an approved organization (within 30 days of employment)
• 6–12 months child‑care experience preferred, including work with infants, toddlers, and children ages 6 months to 12 years

Physical Requirements

• Ability to stand, reach with hands and arms, stoop, kneel, crouch, crawl, walk, talk, and hear.
• Use hands to climb or balance.
• Occasionally lift and/or move up to 50 lb.

Work Environment

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and occasionally loud noise levels.