Kids Club Manager

About the role

Oversee the entire Kids Club operation under the guidance of the Activities department leadership team. Coordinate and execute planned activities, holiday programming, and special events in conjunction with various departmental outlets. Provide a fun and safe environment for guests, members, and associate children, delivering the Nemacolin standard of service.

Responsibilities

• Oversee the creation, enhancement, and implementation of Kids Club activities and special event programs using a variety of themed concepts.
• Formulate an environment that increases Kids Club associate morale, motivation, and promotes team spirit.
• Analyze departmental budget and P&L with guidance of Activities leadership to attain department financial goals.
• Input and review department payroll, approve and deny PTO requests, and correct/communicate any payroll issues that arise.
• Enforce all department policies and procedures.
• Attend resort leadership and internal department meetings.
• Perform daily staff huddles conveying pertinent department-specific information as well as general resort knowledge and current events.
• Responsible for department scheduling and monitoring of labor usage to maximize department financial success, flexing staff during periods of decreased demand.
• Provide feedback, coaching, and disciplinary action for Kids Club associates with the guidance of Activities leadership.
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures.
• Assist in the recruitment and retention of all Kids Club staffing.
• Prepare and update Kids Club brochures.
• Coordinate training for Kids Club Department CPR and First Aid certification and all other applicable certifications required by the state of Pennsylvania.
• Responsible for the overall cleanliness and upkeep of Kids Club facilities to meet appropriate safety standards, reporting all issues to the appropriate departments and Activities leadership.
• Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard, effectively communicating alternative offerings to appropriate departments in a timely manner.
• Assist in the proposal, design, order, and distribution of marketing material for the department’s activities and events.
• Responsible for the overall direction, coordination, and evaluation of the Kids Club Department, carrying out managerial responsibilities in accordance with the resort’s policies, procedures, and applicable laws.
• Responsible for interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Deliver internal and external guest service the Nemacolin way.
• Actively build and retain parent/child relations and act as a mentor to Kids Club associates to provide superior guest service and guidance.
• Oversee inventory and protection of department supplies, equipment, and digital assets.
• Communicate all needs of the department, placing orders within guidelines to ensure timely procurement of necessary items.
• Provide feedback for Kids Club associates and ensure accountability.
• Plan and coordinate quarterly department meetings with the guidance of Activities leadership.
• Research and follow up on incoming issues or concerns addressed to the Kids Club staff or Activities Department, assisting in the appropriate course of action or response.
• Communicate effectively and professionally with external contacts, vendors, and all levels of associates.
• Perform other managerial duties as assigned.

Requirements

• Bachelor’s degree from a four-year college or university; or two years of related experience working and/or training in an activities department or program of a large resort with at least one year in a supervisory capacity; or equivalent combination of education and experience.
• Must possess a background in childcare.
• At least 2 years’ experience in a manager or supervisor capacity overseeing operations similar to Nemacolin’s Kids Club.
• Knowledge of and ability to operate Microsoft Office Programs (Word, Excel, PowerPoint), point of sale systems, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to independently initiate, follow up on, and complete assignments as well as special projects.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of business financial fundamentals.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills and ability to effectively perform multiple tasks.
• Understanding of the hospitality industry and luxury operations.
• Valid driver’s license required.
• Maintain professional certifications and Act 33 Clearances.

Benefits

• Competitive compensation and attractive 401(k) program.
• Medical, dental, and vision coverage available.
• Paid time off.
• Educational and career advancement support.
• Savings across resort dining, retail, spa, and activities.
• Discounted associate meals, dry cleaning, and uniform services.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.
• Paid training and continuous learning opportunities.
• Leadership development and accelerated leadership pathways.
• Mentorship, coaching, and cross-functional experience.
• Monthly recognition opportunities for associates, leaders, and teams.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.