Kids Club Coordinator

About the role

Staff is Family and together, we help people take charge of their health! The Kids Club Coordinator assists and supervises children in the Kids Club while providing exemplary customer service to the parents and other staff. This role operates 100% of the time with our Purpose serving as the foundation for the decisions and actions chosen.

Core Values & Behavior Standards

Use the following as the standards and principles of behavior in order to fulfill our Purpose and execute our Mission:

• MMFI: Make Me Feel Important
• Lead by Example
• Exercise
• Staff is Family
• Invest in Our: Members, Clubs, Team

Awareness and Communication Tools: Use Safe Space in support of effective communication, and support the Team with consistent use of the tool. Communication and that of the Team is clear, data based and without drama, using Safe Space in support of the Purpose and Values. Communicate clearly, openly, and with consistency. Be respectful and honest. Coach using Safe Space and the following tools: Trust Triangle, Learning Cycle, A+ Curve, Kind vs. Nice, Karpman's Drama Triangle, BE-do-have.

Character & Brand Standards

Be a role model for the Genesis Health Clubs Brand. Decisions and actions are rooted in strong character and support the Team by providing character-based coaching and performance feedback.

GHC Brand Absolutes:

• Pride Walk into, out of, and around the club 100% of the time.
• Engage members and the Team with a 5 Step greeting 100% of the time.
• Escort members and Team to their desired location instead of pointing 100% of the time.
• Actively guard against the rule of 3 100% of the time.
• Build others up; seek the Magic 100% of the time.

Zone Management

• Responsible for Zone ownership duties including completing a weekly Zone Inspection.
• Ensure facilities are Brand Clean, looking new or like new.
• Responsible for submitting work orders for items that need repair and communicate future needs to direct reports.

Performance Management

• Provide the Kids Club Team with real-time verbal and written performance feedback.
• Coach using the tools and in support of Purpose and Values.
• Responsible for performing 6-month and 12-month Duo Reviews with each and every Team member for whom directly responsible.

Responsibilities

• Consciously use Purpose, Values, and Tools to inspire others to consciously use Purpose, Values, and Tools to impact lives 100% of the time.
• Responsible for engaging with all children and Team Members in designated area with a positive, proactive, and respectful attitude.
• Have an explicit understanding of all specific duties and responsibilities for the Kids Club Team and of all procedures within the department and coach others in doing the same.
• Be a Team resource for fun, high energy, and age appropriate child activities.
• Accountable for the overall member experience at the Kids Club location and support the Team in handling member issues.
• Competent in regards to all Youth Programing and seek clarity when needed. Support families in finding the right programing fit.
• Aware of club hiring needs and support with the hiring process. Interview applicants and arrange a working interview when appropriate.
• Responsible for the onboarding of all new hires on the team. Provide training for all Kids Club staff with regard to daily operations, expectations, developmentally appropriate engagement with youth, and promotions of all youth happenings/programs at the location.
• Responsible for executing and staffing each month's Parent's Night Out Event.
• Responsible for working mixed shifts weekly to include an opening, evening, and weekend shift to support the Team and operations within the department.
• Responsible for organizing the Team to ensure all areas are appropriately staffed and use Purpose, Values, and tools to contact and/or relieve Team members to maintain appropriate ratios.
• Responsible for running/reviewing the daily Kids Club reports to closely monitor and track child check-in numbers and visit sales/usage.
• Responsible for organizing child waivers for the location and ensure parent and child information including photos are updated. When applicable, enter and flag allergy and/or medical condition information.
• Establish and maintain desk and paperwork organization ensuring all supplies and forms are available and replenish as needed.
• Responsible for ensuring all Kids Club team time clock entries are correct – update any needed corrections and follow up with Team members when necessary.
• Perform Zone Management functions and be accountable for ensuring the Zone is Brand and "FUN" multiple times throughout the shift. Hold the Childcare Team accountable for following all zone procedures.
• Maintain proper uniform standards and coach the Team in doing the same.
• Create and manage the Kids Club attendant schedule – support with shifts where needed.
• Ultimately responsible for opening and closing the Kids Club when a Team member misses, is sick, or there is a lack of coverage.
• Perform a weekly supplies count and be responsible for making new purchases in line with the department budget.
• Understand the clearly defined fiscal and numeric goals for the department and be aware of the fiscal impact to the company of each decision.
• Attend all mandatory meetings and Team Building Calls with the Regional Director and be responsible for disseminating appropriate learning and information to the team.
• Work in conjunction with Regional Youth Director to move the Team A+.
• Work to develop strong relationships with members and Team members, and commit to creating an On-Brand, enjoyable and inviting atmosphere for children, members, and the Team.

Qualifications

• 18+ years old with High School Diploma or equivalent.
• Maintained First Aid, BPT, and CPR certifications to include infant, child, and adult.
• A strong understanding of child needs and development with a minimum of one year experience.
• Healthy and physically fit.
• Literate in English and basic math.
• Highly motivated and enthusiastic with excellent communication and interpersonal skills.
• A strong understanding of Customer Service.
• Leadership expertise appropriate to the position.
• Effective organizational skills.
• Available to work a flexible schedule as the position demands.
• Responsible for securing reliable transportation to and from work.

Pay & Schedule

• This position is compensated hourly, has a 30 hour/week minimum requirement, and is eligible for benefits.
• A Kids Club Coordinator may instruct classes or otherwise work in a different department at Genesis Health Clubs provided:
  • 100% of performance expectations are, and continue to be, met for the Kids Club Coordinator.
  • The work performed in the department other than Kids Club takes place outside of regularly scheduled hours for the Kids Club Coordinator.
  • Approval to work in a department other than Kids Club has been received from the Regional Youth Director as well as the appropriate Department Manager.

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Employee discounts

Physical & Mental Requirements

• Requires being physically fit and mentally alert.
• May require standing, walking, sitting, lifting, kneeling, reaching, handling, thinking, reasoning, and calculating – some of it constant.
• Has an inherent amount of physical and mental stress. All candidates must be prepared for and capable of adapting to such conditions.
• Ability to efficiently run Excel, Word, Outlook, and other software packages used by the Company.
• A positive attitude and professional behavior are expected and displayed consistently in all dealings with members and/or fellow Team members. Expected to be a role model on a daily basis as a living example of the Purpose and Values of the Company.

Environmental Conditions

• Work is primarily indoors, but dependent on conditions, work out of doors may occasionally be required.
• Genesis Health Clubs strives to maintain a safe, healthy and pleasant working environment, but the Team member is expected to notify superior immediately to repair any potentially unhealthy defect, condition, or situation.