KIA Master Technician Team Lead - Auto Park KIA

What will you do?

Supervise, mentor and assist with the development of technicians in the workshop
Partner with regional TDA & Diagnostic Specialist to assist with onboarding and career development for technicians
Serve as a liaison between the Service Manager, Diagnostic Specialist, Service Advisors, Parts personnel, Technicians, Warranty Administration and clients
Maintain close contact with Shop Foreman to support personnel
Ensure quality control inspections and road tests are completed as applicable post repairs
Ensure adherence to warranty policies and procedures
Perform all other duties and special projects as assigned
Assign jobs according to technician/team skillset and workload requirements
Manage team goals, metrics, KPI's, work volume
Effectively coach, give performance feedback and provide development opportunities within own area of responsibility or department
Assist with employee evaluations and goal setting

Qualifications

• Must be Master Certified
• Experienced in service principles, concepts and service department operations
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
• Valid Driver’s License with a clean record

Pay

Competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $85k-$100k USD per year.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Supplemental paid military leave

About the role

This is a productive Team Lead position

Skills

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong leadership skills
• Excellent interpersonal and customer service skills

Requirements

• Knowledge of service principles, concepts and service department operations
• Ability to review and improve processes, methods, and tools to increase efficiency and accuracy
• Valid Driver’s License with a clean record