Keyholder, West Hollywood

Location: West Hollywood, Los Angeles. Employment type: full-time, on-site.

About the role

Away is hiring a Keyholder to join our West Hollywood team. Our Retail team creates a transformative experience for every customer through product education, world-class service standards, and operational excellence. This role is an opportunity to join a celebrated brand that innovates and fosters a strong community of travelers.

Responsibilities

• Embody brand standards and core values by delivering best-in-class, exceptional customer service to every person, every time.
• Create personalized and memorable experiences for customers, expanding on a love of travel to drive community and connection.
• Take accountability for the success of in-store processes and operations.
• Meet individual KPI expectations and sales goals while supporting overall store success.
• Lead, support, and guide a team of retail associates.
• Assist with onboarding new hires, ensuring their training enables them to meet customer experience standards.
• Coach and provide feedback to team members to support their development and improve customer and store operations.
• Partner with store management to assist with marketing events and programming at the store.

Requirements

• Experience as a growing retail, customer service, or hospitality leader who inspires others, drives results, and fosters learning.
• Excellent communication skills, comfortable using coaching and feedback to develop team members.
• Strong collaboration skills with a passion for people and uniting teams.
• Reliable, effective, and able to add value to the business.
• Solution-oriented, resourceful, and committed to following through.
• Ability to pull, push, lift, and carry up to 25 pounds throughout a work shift.
• Ability to stand, bend, squat, twist, and reach for extended periods during a shift.

Schedule

• Full-time employees must maintain open availability, including one weekend day (Saturday or Sunday).
• Work an average of at least 30 hours per week.
• Keyholders are required to work at least two Fridays and Sundays per month, three Saturdays per month, and two closing shifts each week.
• Adhere to Away’s Blackout Period expectations. Scheduling accommodations may be discussed during the interview process.

Pay

Pay rate: $25.00 per hour. This role is eligible to participate in Away’s Retail Incentive Bonus Plan, with terms determined at the company’s discretion.

Benefits

• Health insurance offerings to take care of yourself and your family.
• 401(k) with company match to invest in your future.
• Paid time off programs, including vacation, wellbeing, holidays, floating holidays, and compassion leave.
• Discount codes, product stipends, and giveaways to build your travel uniform.
• Company-sponsored volunteer and charitable opportunities.

About Away

We’re travelers. Travel is about transformative experiences and growth. All employees are encouraged to take time to explore through our time-away-from-work offerings. We’re driven: the work we do matters and collectively drives impact. Everyone at Away is a meaningful contributor. We’re supportive: we value the entirety of your life’s journey, celebrating balance and personal passions outside of work.