Keyholder (Part-time)

The Keyholder at Sézane is a pivotal role in ensuring a unique customer experience and driving the brand forward. Here’s what you’ll be doing:

Missions

• Demonstrate proactivity, expertise, and passion to ensure a unique customer experience within your boutique.
• Orient apartment and web solutions (omnichannel).
• Utilize different Sezane & October communication channels to develop your crop products.
• Transmit your products, knowledge, and sales techniques by demonstrating pedagogy to customers and employees.
• Propose recommendations and constructive proposals to floor managers by offering your knowledge, understanding of customer needs, expertise, and the team's knowledge.
• Provide quality concierge service by respecting relevant procedures.

Relay

• Have a 360-degree field vision to ensure an optimal customer experience.
• Be available to all employees through your field presence.
• Lead and empower teams on a daily basis.
• Communicate the information necessary for the activity.
• Foster cooperation within the team and between Managers.
• Create group cohesion and mutual support.
• Manage your team by motivating it and creating a positive and harmonious work environment.
• Generate enthusiasm and passion through team animations, morning briefings, and information sharing.
• Train new employees.
• Embody your role as local manager by sharing employee questions with the Floor Manager.

Guarantee the Brand Image

• Be responsible for the incarnation of the brand by the teams (Grooming / Attitude).
• Ensure the good maintenance of the apartment.
• Participate in the establishment of collections and ensure follow-up.
• Ensure that the merchandise is maintained throughout the day.
• Follow fashion trends and ensure competitive intelligence.

Operations and Efficiency

• Plan and organize store activity (daily planning).
• Master Sézane policies, standards, and procedures.
• Apply and enforce operational processes, particularly cash management (opening and closing).
• Manage specific processing processes (returns, exchanges, reservations).
• Train employees in the use of cash registers and related procedures, transmitting good practices to offer the best customer experience.
• Ensure the safety of people and property.
• Fight against shrinkage.

Requirements:

• Passionate about retail, eager to satisfy customers through your sense of service and generosity.
• Good at supporting and developing employees to guarantee optimal customer service.
• An agile person with a dynamic and sparkling personality to carry out all these missions.

Benefits:

• $27 per hour
• A competitive benefits package

Sézane recruits and values all talents, regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation. If this role and Sézane speak to you, apply now!