DirectJobHub
Jobs · Sales · New York

Keyholder - NY Times Square

TISSOT · New York, NY · 3 wk ago
On-siteSales$22–$24/hrFull-time

About the Company

The Swatch Group is the world's leading manufacturer of finished watches, encompassing 16 watch brands across all price segments. The Group also produces and sells jewelry, watch movements, and components. Brands under the Swatch Group include Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, and Flik Flak. The Group operates a strong distribution and multi-brand retail network, including sophisticated boutiques like Tourbillon and Hour Passion. Additionally, Swatch Group is a key player in advanced nanomechanical, nanoelectronic, and Bluetooth technologies for watchmaking and other industries.

About the Role

As a Retail Keyholder with Tissot, you will demonstrate outstanding customer service and leadership on the selling floor. You will help build and implement client outreach initiatives, enhance brand awareness, and assist in daily store operations. Supporting the management team, you will work toward achieving customer service and sales goals while ensuring operational tasks and procedures are successfully executed. You will also assist in opening and closing routines, keeping the customer experience at the forefront. This role involves representing and demonstrating the Tissot brand both inside and outside the boutique.

Responsibilities

  • Provide a unique and exceptional experience to all clients.
  • Reach and exceed sales goals.
  • Develop potential clients through outreach and networking efforts.
  • Maintain and grow existing clients; keep records of milestones, tastes, and goals for future purchases.
  • Assist team members in the sales process according to boutique protocols.
  • Provide superior after-sale service to all clients.
  • Use product knowledge and selection to deliver exceptional service and build customer relationships.
  • Perform opening and closing duties as needed.
  • Greet customers in a timely, professional, and personable manner.
  • Collaborate with the team to maintain a high level of client service through personalized contact and product maintenance.
  • Complete all other duties assigned by management.

Requirements

  • High School Diploma or equivalent.
  • Strong experience in luxury retail, specifically in jewelry and timepieces.
  • 3-5 years of experience in a Keyholder position, preferably in specialty retail.
  • Driven to deliver superior service by exceeding customer expectations.
  • Ability to arrive on time and work late as needed.
  • Goal-oriented with a track record of achieving sales targets.
  • Excellent verbal and interpersonal skills.
  • Self-starter with strong judgment in all situations.
  • Ability to work well as a team player in a fast-paced, energetic environment.
  • Professional and friendly demeanor.
  • Ability to work effectively with all levels of internal management and staff.
  • Strong clientele-building skills.
  • Basic computer literacy.
  • Flexibility to work retail hours, including weekends and holidays.
  • Ability to multi-task and adapt to changing priorities.
  • Ability to work with minimal supervision.
  • Bilingual skills are a plus.

Physical Demands

  • Ability to stand for approximately 5–8 hours per day, typically 5–7 days per week.
  • During peak sales periods, may work long hours (1–12 hours per day).
  • May be required to climb ladders or ascend/descend stairs to stock or retrieve merchandise.
  • Regularly lift items weighing 5–25 lbs without assistance; occasionally may lift heavier items.
  • Ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move up to 25 lbs.
  • Finger dexterity is necessary.

Pay

$22 - $24 per hour, depending on experience. Commissions are also part of the compensation for this role.

Benefits

  • Excellent health, dental, and vision insurance (employee and dependents eligible on the 1st of the month following 30 days of employment; generous employer contribution).
  • Immediate participation in the 401(k) plan with a 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution).
  • Company-paid life insurance and long-term disability.
  • 18 days of PTO per year.
  • Special bucket of sick time per year, plus extended paid time for medical, parental, and military leave.
  • Holiday pay.
  • Voluntary FSA, short-term disability, and accident/hospital indemnity insurance.
  • Employee product discount.

Location: Broadway 1515, New York, NY 10036, United States.

Similar jobs