Keyholder | Cirque du Soleil

Job Summary

The keyholder is a trusted member of the store team responsible for essential store operational duties. This role ensures the facility is secure and the sales floor remains organized. The Keyholder serves as the primary point of contact for store access and operational troubleshooting when senior management is unavailable.

Essential Duties and Responsibilities

• Responsible for the opening and closing of the store, accurately arming and disarming security systems if present and maintaining control of keys.
• Assists customers with purchases and returns, provides product information, and resolve immediate service issues or complaints with professionalism.
• Serves as the primary point of contact for store access and operational troubleshooting when senior management is unavailable.
• Maintains a clean and safe environment by adhering to company safety protocols, sanitation requirements, and local health codes.
• Maintains accurate records of daily sales and assists with inventory tracking and merchandise ordering as needed.
• Set up advertising displays and arrange merchandise to promote sales.
• Stamps, marks or tags prices on merchandise.
• Obtains merchandise requested by customer or receives merchandise selected by customer.
• Answers customers’ questions about location, price and use of merchandise.
• Interacts with customers and resolves customer complaints in a friendly, service-oriented manner.
• Wraps and bags merchandise.
• Totals merchandise price and tax to determine final bill amount.
• Performs other duties as assigned.

Qualifications and Skills

• Exceptional reliability and the ability to manage high-level store security.
• Proficiency in Point of Sale (POS) systems and basic office software for inventory and reporting.
• Strong focus on following strict store-opening and store-closing checklists.
• Ability to be on your feet for the duration of a shift.
• Can lift merchandise up to 30 lbs.
• Must be able to work flexible hours, specifically early morning opening shifts and late evening closing shifts.