Jobs · Customer Service · Ohio

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Torrid · Boardman, OH · 3 wk ago
Customer ServicePart-time

About the role

At Torrid, we celebrate every shape, every size, and every curve of our customers. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for both our customers and our employees. We are committed to cultivating a welcoming, inclusive, and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development, and retention. We believe that inclusion of diverse backgrounds and perspectives is fundamental to our success.

Responsibilities

  • In partnership with management team, ensure store is achieving company objectives and KPI goals
  • Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
  • Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
  • Perform register functions while using your sales, promotion, and product knowledge to drive add-on sales
  • Absorb responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
  • Work a flexible schedule inclusive of holidays, nights, and weekends

Requirements

  • Previous specialty/apparel retail management experience, preferably in a similar role, with proven ability to lead teams to success and proven sales performance
  • Flexibility to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
  • Fashion-focused and stay on top of current trends

Physical Requirements

  • Able to stand and walk around during scheduled shifts
  • Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
  • Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get

  • Associate discount 50%
  • Additional monthly discount coupon
  • Mental health resources
  • Sick time
  • 401(k) with Company match
  • Employee Stock Purchase Program (ESPP)
  • Tuition reimbursement
  • Sick time benefit available where legally required

Benefits

  • E-Verify participation
  • California Privacy Rights Act (CPRA)
  • EEO Poster

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