Keyholder

About the role

Key Holders work with the team to ensure smooth operation of the Bakery and provide outstanding customer service and experience. They hold a set of keys to the bakery and the alarm code to open or close the bakery, relay needs to the management team, and set a high standard for the rest of the team. A Food handler card (Food Protection Certificate in NYC) is required.

Responsibilities

• Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments.
• Ensure smooth day-to-day operations during the shift.
• Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic.
• Serve as a brand ambassador both internally and externally.
• Prepare Milk Bar products, always prioritizing taste and quality.
• Be knowledgeable about menu offerings and company information; identify opportunities to cross-sell and up-sell.
• Relay information to customers via phone and in person in a coherent and polite manner.
• Complete daily tasks efficiently and in a timely manner, including opening and closing the bakery at designated times.
• Use resources to maintain a clean, safe, and welcoming environment for guests and team members.
• Assist with onboarding trainees and set a high bar for their performance.
• Take inventory, replenish stock, and provide accurate end-of-month counts and documentation.
• Perform other duties as assigned by the General Manager, Bakery Manager, or Assistant General Manager.
• Attend regular check-ins with the Manager.
• Comply with DOH regulations and Milk Bar GMP standards when performing cleaning tasks, preparing food and beverages, and working behind the counter.
• Follow company dress code and hygiene practices and standards, and adhere to any current and future COVID-19 related regulations.
• Execute all menu changes to perfection and ensure they are properly implemented.

Requirements

• 1-2 years of customer service experience, preferably in the hospitality or food service industry.
• Food handler card required (Food Protection Certificate in NYC).
• Personable and enjoys working with guests.
• Strong communication skills and ability to solve problems independently.
• Passion for food, sweets, and coffee is a big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.
• Regular in-person attendance is an essential function and requirement of this position.

Locations

• Upper West Side – 561 Columbus Ave, New York, NY 10024
• NoMad – 1196 Broadway at 29th St, New York, NY 10001
• Williamsburg – 382 Metropolitan Ave, Brooklyn, NY 11211
• Nolita – 246 Mott St, New York, NY 10012
• West Village – 74 Christopher St, New York, NY 10014

Please note that job duties are subject to change at the Bakery’s discretion.