Keyholder

Job Overview

Job Responsibilities

Requirements

Qualifications

Skills

Benefits

Pay

Schedule

Key Holders work with the team to ensure smooth operation of the Bakery and provide outstanding customer service and experience. They hold a set of keys to the bakery and the alarm code to be able to open or close the bakery. They relay any needs for the bakery or from customers to the management team and set a higher bar for the rest of the team. Food handler card required (Food Protection Certificate in NYC).

Job Responsibilities

• Demonstrate a commitment to service by prioritizing the guest experience and creating personalized moments.
• Ensure smooth day to day operations during the shift.
• Foster and promote a strong work culture and #MilkBarLife, and uphold brand service standards.
• Fully understand and exhibit the Milk Bar ethos, embody our core values, inspire celebration, and create real magic.
• Serve as a brand ambassador both internally and externally.
• Responsible for the preparation of the most delicious Milk Bar products, always prioritizing taste and quality.
• Knowable with menu offerings & company information and identify opportunities to cross and up-sell.
• Able to relay this information to customers via phone and in person in a coherent and polite manner.
• Complete daily tasks efficiently and in a timely manner.
• Able to open and close the bakery at the designated times.
• Use resources to maintain a clean, safe, and welcoming environment for guests and team members.
• Absorb and onboard trainees, setting a high bar for their performance.
• Provide accurate EOM counts and documentation.
• Perform other duties as assigned by GM/BM, and AGM.
• Attend regular check-ins with the Manager.

Requirements

• 1-2 years customer service experience, preferably in the hospitality or food service industry.
• Food handler card required (Food Protection Certificate in NYC).
• Personable and enjoys working with the guests.
• Strong communication skills.
• Ability to solve problems independently and communicate as needed.
• Passion for food, sweets and coffee - big plus.
• Must be able to safely lift up to 25 lbs and remain in a stationary position for shifts.

Qualifications

Regular in-person attendance is an essential function and requirement of this position.

Skills

• Customer Service
• Communication
• Problem Solving
• Food Preparation
• Inventory Management
• Team Leadership

Benefits

N/A

Pay

N/A

Schedule

N/A