Keyholder

Role Summary

As a Key Holder, you will be the first point of contact for customers entering the store. Your role involves creating an exciting atmosphere, providing the right solutions, and ensuring patients have the knowledge needed to safely use our products. You will help convert visitors into loyal Fluent customers every day.

Key Responsibilities

• Complete opening and closing responsibilities accurately and efficiently, ensuring cash handling standards are met and securing company funds.
• Deliver exceptional customer experiences in any environment and thrive on constant personal interaction.
• Open or close the store, conduct daily inventory, receive deliveries, and activate or deactivate the alarms as necessary.
• Conduct batch inventory counts, distribute and assign cash drawers, and use available resources efficiently to assess customer health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor and assist on delivery teams as needed.
• Record details of each customer interaction and follow up on any issues requiring additional research.
• Maintain a clean and organized dispensary for patients.
• Contribute to a positive and inclusive work environment.
• Maintain adequate knowledge of the product guide and understand the benefits of Medical Cannabis.
• Communicate with the Director of Retail Operations, general manager, or assistant general manager regarding any issues.

Qualifications/Experience

• 2 years of previous experience with customer service desired.
• 2 years of sales experience.
• Working knowledge of MS Office.
• Ability to multitask, work on several requests simultaneously, and maintain focus.
• Good organization, initiative, communication, problem-solving, time management, discretion, and confidentiality skills.
• Ability to build good relationships and interact with internal and external people.
• Excellent written and verbal communication skills.
• Proactive and able to prioritize tasks.
• Overtly demonstrate a positive, problem-solving attitude during all work hours.

Physical Demands

• Regularly required to speak and hear.
• Frequent standing at a workstation for extended periods.
• Walking, reaching with hands and arms, using hands to handle or feel objects, tools or controls.
• Using computer, phone, photocopier, filing cabinet, and fax machine.
• Standing, walking, reaching, talking, hearing, and working on iPad, laptop, or desktop for extended periods.
• Effective communication with others verbally and in writing.
• Lifting and moving moderate amounts of weight, typically less than 25 pounds.

Work Environment

• Professional office environment.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.