Key Manager

About the role

The Key Employee assists the management team in the daily supervision and direction of service and culinary team members on scheduled shifts. You will interact effectively with team members and management, championing the “Hospitality First” vibe in your Tavern. This role involves ongoing team education, managing systems and processes, and ensuring great execution of company programs. You will drive our core value of “Hospitality,” ensuring guests receive the food, beverage, and service they expect with Marlow’s “World Class Hospitality.”

Responsibilities

• Assists in training and validating all “Corner Bar” and “Hospitality” team members using Marlow’s approved training materials, including final sign-offs on bartender, server, or server assistant “Check it outs.”
• Maintains a fun and professional work environment grounded in company values, guiding principles, and promises.
• Helps the team follow drink recipes and ensures standards are clearly met.
• Assists managers with an organized and effective continuing education process that supports values and products as part of daily routine.
• Maintains the bar log and communication book on scheduled shifts.
• Informs servers, server assistants, and bartenders of important information.
• Assigns and instructs servers, server assistants, and bartenders in responsibilities, including opening checklists, steps to service, side work, and closing checklists.
• Ensures expo and beverage stations and table set-ups are complete.
• Ensures meals are served professionally and timely by circulating within the tavern and communicating with the kitchen and servers.
• Interacts with guests in a friendly, cheerful, and professional manner; resolves problems to guest satisfaction to ensure we never lose a guest.
• Maintains proper condition and cleanliness of the Tavern and servicing equipment.

Requirements

• Minimum of one year of food and beverage experience.
• Authorized to work in the U.S.
• High school diploma or equivalent education.

Benefits

• Flexible hours.
• Paid vacation.
• Medical, vision, and dental insurance offered.
• Room for advancement.