Key Leader (SoHo)

About the Company

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD, and celeb street looks. Now one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. As part of A.K.A Brands, we are a global player with offices located in Los Angeles and Australia’s Gold Coast.

About the Role

Our Retail Store Keyleader embodies drive, enthusiasm, and a natural talent for inspiring others. They're entrusted with overseeing store opening and closing duties while cultivating exceptional customer service, serving as a cornerstone within our dynamic and fast-paced retail setting. Supporting the Store Manager and Assistant Manager, they lead the team in achieving exceptional customer experience, sales goals, and upholding operational efficiency. Ready to step up as manager on duty, they exhibit leadership and accountability as needed, motivating our team through constructive feedback, development, and training. Their passion for retail and strong leadership skills make them an invaluable asset as we strive to create an unforgettable in-store experience for our customers.

Responsibilities

• Lead and motivate the sales team to achieve sales targets and provide excellent customer service while contributing to their career development
• Perform operational duties inclusive of but not limited to: opening and closing registers, visual merchandising execution, inventory management, light housekeeping
• Build brand loyalty and awareness through memorable in-store experiences in a fast-paced retail environment
• Demonstrate a commitment to our company Values, our innovative Business style, our People Leadership principles, and our outstanding Customer First approach

Qualifications

• 3+ years in the retail industry
• 1+ year experience in retail management
• Excellent leadership and communication skills
• Ability to motivate and inspire associates to achieve their goals
• Strong problem-solving skills and the ability to make quick and effective decisions
• Exceptional customer service skills
• Great sense of style
• Ability to work flexible hours, including nights and weekends

Pay

$20-22 per hour

Benefits

• Flexible working arrangements (Hybrid schedule of 2 days per week in office)
• Amazing Employee Discount Program (40%)
• Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans
• Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
• 401(k) Program (100% Match Up to 5% of Pay)
• Individual & Team Based Leadership Development Programs
• Positive Company Culture that Celebrates both Personal & Company Milestones
• 15 Vacation Days + 10 Sick Days + 10 Holidays
• Strong commitment to Diversity, Inclusion & Belonging strategy including leader training emphasizing inclusion to make team members feel seen, heard, represented, and supported as well as employee opportunity to join the Diversity and Inclusion Committee