Key Leader - Retail

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life. The brand aims to be the #1 accessory choice and a go‑to gift for friends and family, delivering memorable guest experiences both online and in select retail locations.

Location: Bleecker, NY. Report to: Store Manager.

Role Overview

The Key Holder supports store leadership in daily operations and ensures a strong guest experience on the sales floor. This role acts as manager‑on‑duty when needed, supports team performance, and helps drive sales while maintaining brand and operational standards.

Responsibilities

• Deliver a high‑level guest experience through product knowledge and customization support.
• Actively sell on the floor and support the team in achieving daily sales goals.
• Drive KPIs including conversion, average order value (AOV), and units per transaction.
• Greet and engage every guest, introducing the brand and product offering.
• Handle guest concerns with professionalism and a solutions‑oriented approach.
• Support visual merchandising and maintain store presentation standards.
• Restock inventory and maintain an organized sales floor.
• Assist with inventory tasks including receiving, processing, and stock management.
• Maintain a clean and organized back‑of‑house environment.
• Support clienteling efforts to build and maintain guest relationships.
• Assist with events, trunk shows, and community outreach initiatives.
• Provide direction and support to team members during shifts.
• Open and close the store and act as manager‑on‑duty in the absence of leadership.

Requirements

• Retail experience, preferably in a fast‑paced environment.
• Strong passion for guest experience and sales.
• Ability to support and guide team members.
• Strong organizational and time‑management skills.
• Clear communication and ability to manage priorities.
• Solutions‑oriented mindset with a proactive approach.
• Guest‑first mindset with strong clienteling focus.
• Driven to achieve sales goals and support team performance.
• Understanding of KPIs including conversion, AOV, and productivity.
• Strong sense of ownership and accountability.
• Detail‑oriented and highly organized.
• Positive, collaborative team player.
• Energetic and engaged on the sales floor.

Compensation

• Hourly rate: $19 – $22 per hour.
• 20–24 hours/week for part‑time positions.
• 32–40 hours/week for full‑time positions.
• Schedule subject to change based on business needs and events.

Benefits

• Health benefits available for full‑time employees.
• 401(k) eligibility.