Key Hourly
Green District · Louisville, KY · 2 mo ago
On-siteOTHRPart-time
About the role
Lead key initiatives in the customer service department, ensuring high standards of customer satisfaction.
Responsibilities
- Manage team performance and conduct regular performance evaluations.
- Oversee daily operations and ensure smooth workflow.
- Resolve customer complaints and escalate issues as necessary.
- Implement and maintain customer service policies and procedures.
Requirements
- Bachelor’s degree in Business Administration, Customer Service, or related field.
- Minimum 3 years of experience in customer service management.
- Proven ability to manage teams and resolve conflicts.
- Strong communication and interpersonal skills.
Qualifications
- Excellent problem-solving and decision-making skills.
- Ability to work independently and under pressure.
- Experience with CRM systems.
Skills
- Customer service excellence.
- Team leadership.
- Conflict resolution.
- Problem-solving.
Benefits
- Competitive salary package.
- Flexible working hours.
- Professional development opportunities.
Pay
- $20 - $25 per hour.
Schedule
- Shift-based schedule.
Benefits
- Health insurance.
- Employee discounts.
Contact Information
To apply, please fill out the form below.