Key Holder Robert Graham Aventura FL

About the role

The Keyholder supports overall sales in the store, staff, merchandise, and customer service, promoting a sales culture to build productivity and passion for the brand. This position ensures all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• Meet sales goals - Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor - collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Resolve all client problems and complaints quickly and effectively
• Absorb and assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Qualifications

This commission eligible position will receive a generous employee discount at Robert Graham. Robert Graham is an equal opportunity employer.