Key Holder (Part-Time) @ JW Marriott Camelback

About the role

As a Key Holder, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment.

Responsibilities

• Promptly greet store guests and offer assistance to provide quality guest service.
• Consistently practice suggestive selling to increase sales by engaging guests in conversation, suggesting promotional items, and attempting to add on to every sale.
• Maintain knowledge of the store’s products, including current sales, promotions, sales targets, KPI goals, and new products.
• Meet company presentation standards for merchandise display, store cleanliness, receiving shipments, replenishing stock, and rotating product.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions accurately and efficiently, including cash, credit card payments, employee discounts, guest room charges, and hotel property charges.
• Complete store paperwork and procedures, such as printing register reports, performing cycle counts, and opening/closing store procedures.
• Recognize security risks and protect company and store assets by preventing and handling loss situations.
• Follow all applicable state and federal laws, as well as company policies for store operations, timekeeping, loss prevention, and human resources.
• Collaborate with the team to achieve store goals and contribute to a positive work environment.

Requirements

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 or older for liquor sales.
• Flexible availability, including weekends, holidays, morning, and evening shifts.

Physical Demands

• Frequently required to stand for up to 8 hours (excluding breaks and meal periods).
• Walk and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 40 pounds.
• Ability to read, count, and write accurately to complete all required paperwork.