Key Holder (Part-Time) @ Hyatt Regency Jacksonville Riverfront

About the role

As a Key Holder, you'll be an integral part of our store's day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment.

Responsibilities

• Promptly greet store guests and offer assistance to provide quality guest service
• Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale
• Maintain knowledge about the store's products, including current sales and promotions, the store's sales targets, key performance indicators (KPI goals) and new products
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing and making sure product is rotated when re-stocked
• Follow Event Network and hotel appearance and dress standards
• Process all transactions in the cash register system accurately and efficiently, including cash and credit card payments, employee discounts, guest room charges, hotel property charges
• Complete store paperwork and other procedures required for operation, including printing register reports, performing cycle counts, and opening and closing store procedures
• Recognize security risks and protect company and store assets; know how to prevent and properly handle situations which could result in loss
• Follow all applicable state and federal laws and company policies and procedures for store operations, time keeping, hotel, loss prevention and human resources
• Work together as a team with all staff to achieve store goals and contribute toward creating a positive work environment

Qualifications

• Experience as a keyholder or supervisor in a retail environment
• Merchandising experience organizing and presenting products that are visually appealing
• Friendly, outgoing personality with a service mindset
• Must be 21 for liquor sales
• Position requires flexible availability, including weekends, holidays, morning and evening shifts
• Ability to stand up to 8 hours (except during breaks and meal periods); walk and use hands to finger, handle, or feel
• Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl
• Must frequently lift and/or move up to 40 pounds
• Ability to read, count and write accurately to complete all required paperwork