Key Holder (Full Time)

About the Role

Our Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision, and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills, and strong point-of-sale proficiency. Key Holders partner with the leadership team to drive activity that exceeds store sales goals, assist with team development, and support store operational procedures.

At Boot Barn, we thrive on togetherness, collaboration, and belonging. We celebrate new innovations, congratulate achievements, and support each other as "Partners." Our vision is to offer everyone a piece of the American spirit—one handshake at a time.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in product categories; understand and communicate product knowledge (including features and benefits) to customers.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist in floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal, and state laws, as well as Company policies, procedures, and practices.
• Perform any other duties assigned by management.
• Demonstrate a high level of quality work, attendance, and appearance.