Key Holder

About the role

We’re proud to be where the pets go to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way.

Responsibilities

• Pet First – Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun – Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale. Assist with training new partners and reinforcing best practices on the sales floor. Help maintain a clean, organized, and visually appealing store environment.
• Let’s Go! – Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups. Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork. Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership. Process transactions, refunds, and exchanges accurately and efficiently. Act as the primary point of contact in the absence of store management. Support sales initiatives and promotions to help achieve store goals.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Skills

• Leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Benefits

See Petco Total Rewards for details on health and financial benefits, 401K, incentives, and PTO.

Pay

Commensurate with experience.

Schedule

Varies based on store schedule.

Company Information

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.