Key Holder

Core Responsibilities

• Work with the Store Manager & Assistant Store Manager to motivate the team to perform at their best
• Open and close the store independently
• Manage in-store beading appointments and help facilitate in-store parties and other special events
• Monitor and maintain store inventory and communicate product needs to the Inventory Lead
• Coach and support new and existing Sales Associates
• Introduce new products to guests and recommend items based on their needs
• Effectively handle in-store guest issues and answer questions related to merchandise and store policies
• Process transactions accurately on the POS system
• Keep the sales floor tidy and well-stocked
• Absorb and set up merchandise on the sales floor
• Operate in-store visual merchandising, clienteling, and KPIs
• Assist guests at the bead-your-own bracelet table by tying their bracelets
• Fulfill in-store custom orders by beading bracelets and contacting guests when the order is complete
• Other duties as requested by the Store Manager or Assistant Store Manager

Key Qualifications

• 2+ Retail Experience
• 2+ years' of customer service industry experience
• Interpersonal and communication skills
• Desire to be creative in terms of the beading table and capturing content
• Problem-solving attitude
• Must be able to work weekends and holidays
• Must be available to work all year round (not a seasonal position!)
• Passion for learning, sharing LWP's core values, including positivity and kindness