Key Holder

About the role

This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project's mission.

Responsibilities

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team.
• Help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Find partners to do events with, and assist with planning in-store events.
• Maintain inventory levels, assist with backstock, and help with visual merchandising to keep the store looking and feeling its best.
• Train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.

Requirements

All in-store roles are eligible for monthly commission and quarterly KPI/Sales bonus.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• Stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• Believe in Little Words Project's mission and are excited to spread kindness every day!