Key Holder

About the role

As a Key Holder, you may be the first point of contact for our customers when they enter the store. You will help create the energy and excitement around Fluent products, providing the right solutions and the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with you reviewing a doctor’s recommendation and, with the support of your store team members, matching those needs with the right products. Every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

Responsibilities

• Complete opening and closing responsibilities accurately and efficiently and ensure cash handling standards are met and company funds are secured.
• Deliver great customer experiences in any environment and be invigorated by constant personal interaction.
• Responsible for opening and closing the store, conducting daily inventory, receiving deliveries, and locking or unlocking the dispensary.
• Activate or deactivate the alarms as applicable.
• Conduct batch inventory count.
• Distribute and assign cash drawers.
• Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as applicable.
• Record details of each customer interaction and any actions taken.
• Follow up on any customer issues requiring additional research.
• Ensure a clean and organized dispensary for our patients.
• Contribute to a positive and inclusive work environment.
• Maintain adequate knowledge of the product guide and understand the benefits of medical cannabis.
• Communicate with Director of Retail Operations, general manager, and/or assistant general manager regarding status of issues.

Requirements

• High School Diploma or GED.
• 2+ years of sales experience.
• 2 years of previous experience with customer service.
• Per state law, must be at least 21 years of age.
• Must successfully complete a comprehensive background check.
• Diligent and responsible attitude.
• Presentable demeanor and friendly nature.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Working knowledge of MS Office.
• Experience as a Fluent Curator (preferred).
• Attention to detail.
• Excellent organizational skills.

Skills

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communication skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes.
• Ability to build good relationships. There will be frequent contact with internal and external people, either face-to-face, by telephone, or email.
• Teamwork – collaborating with others to improve overall standards of work and service.
• Overtly demonstrating a positive, problem-solving attitude during work hours.

Work Environment

This job operates in a professional office environment within a dispensary setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee may be required to help out in other positions depending on company needs, which means flexibility in roles is crucial to success.

Physical Demands

• Regularly required to speak and hear.
• Frequently required to stand at a workstation for extended periods, walk, use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Ability to work on an iPad, laptop, or desktop for extended periods reading, reviewing, and analyzing information, and providing recommendations and summaries to patients.
• Must be able to effectively communicate with others verbally and in writing.
• May be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds.
• Regular and predictable attendance is essential.

Schedule

This position regularly requires long hours and frequent weekend work.

Pay

$15.50 USD per hour.

Benefits

• Medical, dental, and vision insurance.
• Paid time-off program.
• Non-matching 401k plan.