Key Holder

About the role

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.

A Key Holder will develop professional skills that contribute to the financial growth of the company. They will support the goals of the company and the individual store, delivering on customer service expectations, operational and loss prevention procedures, and people development. They will assist managers with responsibilities such as merchandising, inventory, or employee experience-related functions.

Responsibilities

Customer Experience

• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals to drive sales and maintain customer focus
• Ensure daily monitoring and execution of sales
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Achieve personal SPH (sales per hour) goals

People Support

• Support the management team with training new associates on customer service standards and product knowledge
• Supervise the sales floor and provide direct supervision for an abbreviated period in the absence of a store manager
• Supervise and develop sales associates as necessary

Operational Standards

• Responsible for all opening/closing procedures of the store on designated shifts
• Ensure strict compliance with policies and procedures
• Process returns but cannot execute employee purchases
• Assist the management team with inventory preparations and participate in the actual inventory
• Ensure operational integrity and asset protection compliance in day-to-day operations

Visual Presentation/Store Maintenance

• Actively participate in all merchandising activities, including daily stock maintenance, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
• Be knowledgeable of the store's merchandise, back-of-house, and front-of-house layout

Requirements

• Minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication skills (verbal and written); multilingual is a plus
• Strong time management and project skills
• Strong planning and organizational skills with attention to detail and deadlines
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous and group decisions in a timely manner
• Goal-oriented with a focus on creating winning results
• Dedicated to high levels of customer service and sales productivity
• On-the-job special projects that have developed depth of related experience are an asset

Physical Demands

• Hours/days of work can vary due to business demands
• Must be able to work shifts standing and walking and lift approximately 20 lbs
• Must be able to pack, unpack, and move stock when supporting receiving and stocking store functions

Pay

$20 - $23 per hour