Key Holder Associate - Full Time

About the role

As a Key Holder, you will drive store sales and metrics by supporting the leadership team with store opening and closing coverage. The Key Holder is an hourly associate role with active leadership responsibility. During assigned open or closing shifts, you will help drive the in-store experience through excellent customer service and friendly interactions with associates, enabling the leadership team to quickly and effectively care for the customer. You will work closely on a team that values customer service in an environment where we thrive by winning together.

Responsibilities

• Opens and/or closes the store, ensuring proper store procedures and policies are followed as directed by store management.
• Responsible for covering open Customer Service Leader (CSL) shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors).
• Drives customer service during assigned periods.
• Approves select point-of-sale transactions such as returns and voids when needed to serve the customer.
• Resolves customer service issues as needed.
• Engages in promoting and selling products to ensure customer satisfaction.
• Ensures registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
• Supports the store manager with management and coordination of daily store operations.
• Communicates results from CSL walks with store leadership.
• Remains current on all company policies and ensures policies, standards, and procedures are maintained and followed consistently.

Requirements

• Must participate in Service Excellence leadership training.
• Must be 18 or a rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule (including mornings, evenings, and weekends) and close the store one to two nights per week.

Qualifications for Internal Applicants

• 12-18 months of required employment to be considered for the role.
• Must be in good standing (not on performance warning) and have a "good" or better rating on their last performance appraisal.

Physical Requirements

• Ability to use a computer keyboard, standard telephone, and other related business equipment.
• Hand manipulation to remove sensor tags.
• Ability to push/pull 100-500 pounds when moving stock carts.
• Task demands vary by department due to different types of merchandise.
• Stocking requirements may involve reaching above and below shoulder level and lifting 25-50 pound boxes.
• Ability to work at a safe and steady pace.