Key Holder Associate - Full Time

Responsibilities

• Drive store sales and metrics by supporting the leadership team with store opening and closing coverage.
• Help drive the in-store experience through excellent customer service and friendly interactions with associates.
• Work closely with a team that cares for our customers in an environment where we thrive by winning together.
• Open and/or close the store and ensure proper store procedures and policies are followed as directed by store management.
• Cover open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors).
• Drive customer service during assigned periods.
• Approve select point of sale transactions such as returns and voids, when needed to serve the customer.
• Resolve customer service issues as needed.
• Promote and sell products to ensure customer satisfaction.
• Ensure that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly.
• Support store manager with management and coordination of the daily operations of the store.
• Communicate results from CSL walks with store leadership.
• Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner.

Requirements

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school with a High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week.
• Internal applicants must be in good standing (not on performance warning) and have a good or better on their last performance appraisal.

Qualifications

• Ability to use computer keyboard, standard telephone, and other related business equipment.
• Hand manipulation to remove sensor tags.
• Ability to push/pull 100-500 pounds when moving stock carts.
• Task demands vary in each department due to different types of merchandise.
• Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.
• Ability to work at a safe and steady pace.