Key Customer Manager, Mid-America EAST

This role focuses on three strategic imperatives for Biogen: shaping the MS treatment dialogue, improving customer experience with Biogen, and increasing awareness of the Biogen MS portfolio.

Responsibilities

• Develop and execute Key Medical Expert (KME) and Key Account engagement plans in collaboration with the Regional Sales Director to ensure long-term success of the Biogen MS portfolio at the Division and Account Level.
• Facilitate a ONE BIOGEN strategic engagement approach for key accounts in the territory by identifying opportunities and evolving trends that enhance patient access to care and improve quality of care.
• Engage regularly with top KMEs, prescribers, and administrators to understand and address account needs, and identify opportunities for expanded partnerships.
• Collaborate routinely with local sales teams and cross-functional partners (including marketing, managed care, and patient services) to improve account engagement and increase Biogen’s trust and value with key customers.

Requirements

• Minimum 7+ years of pharmaceutical/biotech experience.
• Ideally 2+ years of experience in the MS Disease State or other related chronic disease.
• Account Management Experience preferred; experience navigating complex accounts is critical for success.
• Previous management and/or cross-functional experience strongly preferred.
• Technical knowledge of healthcare reimbursement from a patient and provider perspective.
• Ability to establish effective relationships through mutual respect and trust.
• Comfort with ambiguity and adaptability in environments without set processes and structures.
• Strong problem-solving skills with the ability to identify issues quickly and develop compliant, timely recommendations.
• Strong presentation skills, with the ability to convey ideas clearly to groups or individuals.
• Advanced understanding of Biogen’s culture, policies, practices, trends, and technology.
• Strong regional and national Managed Care knowledge.
• Excellent organizational and communication skills to navigate interactions between Biogen and healthcare providers.
• Understanding of patient privacy laws, including HIPAA and similar state laws.
• Advanced understanding of compliance with OIG and regulatory requirements.
• Demonstrated ability to navigate ambiguous and complex environments.
• BS/BA required; MBA preferred.
• Valid driver’s license required, as driving is an essential duty of this job.
• Must demonstrate a long-term track record of adherence to Corporate Compliance Policies.

Pay

The base compensation range for this role is $184,000.00 - $253,000.00. Base salary is determined through an analytical approach considering relevant skills and experience, job location, and internal equity. Regular employees are eligible for short-term and long-term incentives, including cash bonuses and equity opportunities, based on individual, business unit, and company performance.

Benefits

• Medical, dental, vision, and life insurance.
• Fitness and wellness programs, including a fitness reimbursement.
• Short- and long-term disability insurance.
• A minimum of 15 days of paid vacation plus an end-of-year shutdown (December 26-31).
• Up to 12 company-paid holidays plus 3 paid days off for personal significance.
• 80 hours of sick time per calendar year.
• Paid maternity and parental leave.
• 401(k) program with company-matched contributions.
• Employee stock purchase plan.
• Tuition reimbursement of up to $10,000 per calendar year.
• Participation in Employee Resource Groups.

About the Company

Biogen is a global team committed to excellence and innovation. As a mid-sized biotechnology company, we offer the stability and resources of an established business while fostering an environment where individual contributions significantly impact our mission. Our team includes talented and passionate professionals with unparalleled opportunities for learning, growth, and skill development. We work together to deliver life-changing medicines, with every role playing a vital part in our mission of caring deeply, achieving excellence, and changing lives. Biogen is committed to building an inclusive culture that reflects the communities we serve and empowers every employee.