Key Carrier/ Coordinator

Job Description

The Key Carrier role at TJX Companies is an elevated extension of the Coordinator role. Key Carriers alternate between performing the Coordinator role and taking on a leadership role, known as Key Carrier, focusing on maintaining all aspects of the store.

• Alternates between Coordinator and Key Carrier roles based on store needs.
• Works flexible schedules, including nights and weekends.
• Models exceptional customer service and promotes a culture of honesty and integrity.
• Acts as Manager on Duty, adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition, and coaching to Associates.
• Promotes Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Performs other duties as assigned.

Who We're Looking For

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail experience, 6 months leadership experience preferred.

Benefits

• Associate discount.
• EAP.
• Smoking cessation.
• Bereavement.
• 401(k) with associate contributions.
• Child care & cell phone discounts.
• Pet & legal insurance.
• Credit union.
• Referral bonuses.

• 401(k) match.
• Medical/dental/vision.
• HSA.
• Health care FSA.
• Life insurance.
• Short/long term disability.
• Paid parental leave.
• Paid holidays/vacation/sick.
• Auto/home insurance discounts.
• Scholarship program.
• Adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.