Key Carrier

About the role

HomeGoods at TJX Companies offers daily opportunities for growth, exploration, and achievement. You’ll join a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development across our global Home Offices, Distribution Centers, and retail stores including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx — a Fortune 100 company and the world’s leading off‑price retailer.

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on leadership responsibility for all aspects of the store. This position requires open availability, including nights and weekends.

Responsibilities

• Role models exceptional customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Requirements

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow‑up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi‑tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits

All associates receive:

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation
• Bereavement leave
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses

Associates who meet service or hours requirements are also eligible for:

• 401(k) match
• Medical, dental, vision
• Health Savings Account (HSA)
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, sick time
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Pay

Starting pay range: USD $19.00 to $19.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Location: HomeGoods Store 0242, 2718 Hylan Boulevard, Staten Island, NY, USA