Key Accounts Application Engineer

About the role

Your Impact As a Key Accounts - Application Engineer with the Asset Protection product line, you will be exposed to many facets of the business. From collaborating with customers on technical requirements, to working with our Sales Representatives to present the technical side of our products to customers. You'll work with the Quality and Engineering departments to ensure our products meet client specifications and ensure our Quality standards. The exposure provided opens many growth opportunities. We seek continuous improvement for our Customers our Products our Processes and Ourselves. Great opportunity to join a dynamic, diverse, driven, engineering team with a growth mindset!

Responsibilities

• Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.
• Research and identify product solutions.
• Initiate New Product models and derivatives to meet agreed upon customer needs.
• Support manufacturing by answering technical questions as required and trouble-shooting order related problems.
• Analyze product failures and customer concerns. Assist in customer quality concerns.
• Generate reports and CQC’s as required.
• Project management of customer issues from occurrence to resolution.
• Accountable for all commercial aspects of key accounts from Quoting and Order Status to Returns and invoicing issues.
• At least %25 travel in support of client facing meetings / quarterly business reviews.

Requirements

• BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
• Proven knowledge of Qualitrol products and Customers.
• Software and Hardware implementation and solving sophisticated technical issues.
• Excellent verbal and writing skills with a strong customer service focus.
• Strong analytical and problem-solving skills.
• Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
• Ability to create and deliver presentations as needed.

Preferred Skills

• Oracle and Salesforce experience.
• Knowledge of electric power transmission and distribution.

Skills & Experience

• BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
• Proven knowledge of Qualitrol products and Customers.
• Software and Hardware implementation and solving sophisticated technical issues.
• Excellent verbal and writing skills with a strong customer service focus.
• Strong analytical and problem-solving skills.
• Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
• Ability to create and deliver presentations as needed.

Benefits

We offer a competitive salary, twenty-eight days of paid time off (includes PTO and Holidays), great health benefits that are effective your first day, flexible working hours, up to 100% education reimbursement towards a degree, and 401k matching (vesting immediately).

Pay

The salary range for this position (in local currency) is 83400.00-155000.00

Schedule

Flexible working hours

Qualifications

Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring. We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.