Key Accounts Analyst

About the role

The Key Accounts team is responsible for developing, maintaining, and managing relationships with KUB's largest commercial and industrial customers. The team serves as the primary liaison between KUB and its key customers, providing a high level of specialized customer service. This role will support the team’s efforts and KUB’s largest customers by ensuring accurate billing, addressing account issues, and providing data-driven recommendations to improve processes and service.

Responsibilities

• Reviewing customer utility accounts
• Calculating customer utility bills
• Performing rate comparisons
• Performing economic analysis
• Managing contracts and programs
• Producing and maintaining process documentation
• Developing reports and presentations
• Preparing supporting materials for internal and external engagements
• Performing budgetary tasks
• Assisting with projects and initiatives

Qualifications

• Physical Requirements: Primarily sedentary, performed in a typical office environment. May occasionally lift, carry, push, or pull items up to 10 pounds. Bending, stooping, or reaching may occasionally be required.
• Minimum Requirements: Bachelor’s degree from an accredited institution with a preferred major in Accounting/Finance, Business/Data Analytics, Engineering, Technology, or another technical or business-related field. One (1) to three (3) years of experience in rate analysis, account analysis, and/or financial analysis, ideally within the utility or energy industry. Ability to interpret and analyze interval data and complicated rate schedules for large commercial and industrial customers. Strong analytical, technical, project management, problem solving, and organizational skills. Ability to work independently or in a team environment to complete projects in a timely manner. Experience in contract management and process documentation. Understanding of SQL basics and Power BI; proficiency in database management, Microsoft Office.
• Preferred Requirements: Ability to perform economic analysis including revenue and margin projections and calculating contribution in aid of construction (CIAC). Experience working with complex billing engines such as Lodestar or similar software. Experience in rate analysis and rate comparisons and developing customer rate impact reports.