Key Account Representative - Direct Hire- Boston New England

About the role

The Key Account Representative is an external (outside) sales position responsible for calling on targeted leads, selling, and establishing/maintaining relationships with Key Health Care Providers (HCPs) and systems within their assigned territory.

Responsibilities

• Planner and executor of both tactical and strategic sales activities
• Ensures all expected results are timely, efficient, and of high quality
• Demonstrates full understanding of territory management skills, including strategic planning in an autonomous manner, with appropriate oversight from management
• Achieves quarterly and annual sales goals, including sales to new clients and upgrades within assigned geography, expanding the footprint with key accounts
• Acquires new hospitals, health systems, and large group practices
• May take on a leadership role within the team, guiding junior members or leading initiatives
• Achieves quarterly and annual sales goals as outlined in the Plan of Action (POA) by management
• Establishes and maintains relationships with at least 5 Key Account Systems within the assigned geography
• Develops quarterly sales plans with the manager to align with the POA
• Manages client relationships to build an excellent reputation for service, addressing issues quickly and efficiently
• Engages in at least 6 in-person calls with decision-makers per day, which may include C-Suite executives or other key stakeholders
• Expands Health Monitor’s market share by generating new business opportunities within the territory
• Schedules advance working appointments to ensure full territory coverage
• Manages administrative responsibilities, including submitting sales orders through NetSuite and handling expenses and mileage reimbursement via Concur
• Supports ancillary duties necessary to assist with post-sale processes, such as updating content within existing HCP networks
• Collaborates with regional team service counterparts, including Ambassadors and Field Service Technicians, to ensure client satisfaction and smooth operations
• Performs other duties as assigned by management

Qualifications

• Bachelor’s degree or equivalent sales experience required
• 2-5+ years of B2B, medical/dental device, or pharmaceutical sales experience
• Proven ability to interface with clients professionally and adapt communication style to suit the audience (HCPs, C-Suite executives, etc.)
• Territory management experience, including the ability to strategically assign, scale, and optimize customer coverage
• In-depth knowledge of HCP networks, group practices, and health systems within the region
• Strong product knowledge of the Point of Care space, with the ability to train and educate both clients and new hires on products
• Executive presence: confidence in presenting, listening, delegating, and making decisions that benefit the company while addressing customer needs
• Strong business acumen with an understanding of products, services, and the full sales cycle
• Excellent storytelling skills to engage clients and close sales
• Proven track record of meeting and exceeding sales quotas, with quantifiable sales accomplishments
• Excellent interpersonal skills, including active listening, written communication, and facilitation
• Strong presentation skills, capable of building and delivering high-level presentations for group practices and healthcare systems
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to create and present professional decks to stakeholders and C-Suite executives
• Technical proficiency in CRM and ERP systems like NetSuite and Concur for managing sales orders and expenses
• Must have high-speed internet access for remote work and administrative tasks
• Ability to stay updated on market trends and product developments to effectively position Health Monitor’s products
• Adaptability and problem-solving skills in a fast-paced, dynamic sales environment