Key Account Manager - remote eligible

As a Key Account Manager (KAM) at Allegro Home Delivery, you will serve as the primary contact for a portfolio of strategic customers within defined regions and locations. This role is responsible for managing day-to-day customer relationships, driving account growth, and ensuring exceptional execution of final mile home delivery services in coordination with operational leadership.

How You Create Impact

• Own Customer Relationships
  • Serve as the main point of contact for assigned key accounts within designated markets and locations.
  • Build strong, trust-based relationships with customer stakeholders at multiple levels.
  • Develop a deep understanding of customer delivery requirements, service expectations, and business objectives.
  • Conduct regular business reviews focused on performance, service levels, and continuous improvement.
• Drive Account Growth & Retention
  • Identify opportunities to expand services within existing accounts, including new locations, services, or delivery solutions.
  • Support contract renewals, pricing discussions, and service enhancements.
  • Proactively address service issues and ensure timely resolutions to maintain customer satisfaction and retention.
• Execute Account Plans
  • Develop and ensure implementation for account-specific growth and service plans aligned with customer goals and Allegro capabilities.
  • Translate customer needs into actionable initiatives for operations and support teams.
  • Monitor account performance and adjust strategies as needed to meet targets.
• Partner with Operations
  • Work closely with local operations teams to ensure successful execution of final mile delivery services.
  • Support onboarding and launch of new business, including new locations or service lines.
  • Ensure alignment between customer expectations and operational capabilities.
  • Drive continuous improvement initiatives to enhance delivery performance, customer experience, and efficiency.
• Performance Management & Reporting
  • Track and report on key performance indicators (KPIs) such as on-time delivery, service quality, claims, and customer satisfaction.
  • Maintain accurate account records, forecasts, and pipeline activity.
  • Lead performance discussions and implement corrective actions when needed.

Requirements

• 3–7+ years of experience in Key Account Management, Sales, Operations, or Logistics.
• Experience in final mile, home delivery, transportation, or retail logistics preferred.
• Strong customer relationship management and problem-solving skills.
• Proven ability to grow accounts and manage multiple priorities simultaneously.
• Experience working cross-functionally with operations and customer service teams.
• Data-driven mindset with the ability to analyze performance and drive improvements.
• Excellent communication, negotiation, and organizational skills.
• Highly customer-focused, proactive, and results-oriented.

Skills

• Ability to manage accounts at a local and regional level, with attention to detail in execution.
• Strong understanding of service delivery in a fast-paced, operational environment.
• A collaborative approach to working with internal teams and external customers.
• Flexibility to travel to customer sites and delivery locations as needed.

Benefits

• Full health insurance (medical, dental, and vision).
• 401(k) with company match.
• Life insurance.
• Paid holidays and PTO.
• Disability coverage.
• Career development opportunities.

About Allegro Home Delivery

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

Physical/Mental Demands

• Ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds.
• Manual dexterity and visual acuity to operate office equipment such as computers, telephones, and copiers.
• Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions

• Work is performed in indoor, warehouse, and other non-climate-controlled environments.
• Involves frequent contact with customers, vendors, employees, and the public.
• Occasional visits to local warehouses may be required.
• Some weekend and evening hours may be required.

About ACS Logistics Holdings

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus on the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.