Key Account Manager – Midstream Pipeline

About the role

The Midstream Pipeline Key Account Manager will drive sales growth and manage strategic midstream pipeline accounts across the Americas. Reporting to the Director, Key Accounts for the Americas, this role focuses on building customer relationships, developing strategic account plans, and achieving revenue and sales objectives. The position will oversee opportunity pipeline management, pricing, forecasting, and resource alignment while collaborating with Application Engineering and cross-functional Emerson teams to deliver responsive technical support and actuation solutions that meet customer needs. Through solution selling, lifecycle opportunities, and strategic account development, the Key Account Manager will serve as the voice of the customer and help maximize business growth. The ideal candidate will bring strong sales and negotiation skills, strategic thinking, and excellent organizational and communication abilities.

Responsibilities

• Own and manage a defined portfolio of strategic midstream pipeline end-user accounts, serving as the primary commercial relationship owner.
• Develop and execute strategic account plans to achieve annual sales targets, drive revenue and margin growth, strengthen executive relationships, and improve long-term customer retention.
• Forecast weekly, monthly, and annual demand; maintain accurate opportunity funnels; and provide customer insights to support sales planning and S&OP processes.
• Lead pricing strategies, commercial negotiations, contract renewals, and value-based selling initiatives in alignment with company objectives and margin requirements.
• Partner with Subject Matter Experts (SMEs), product teams, engineering, and field resources to develop actuation solutions, support technical evaluations, and address customer-specific pipeline applications.
• Identify, develop, and secure major project and lifecycle opportunities within assigned accounts, ensuring strategic opportunities are properly covered, positioned, and advanced to win.
• Act as the voice of the customer within Emerson, communicating strategic priorities, operational needs, competitive intelligence, and growth opportunities to internal stakeholders.
• Monitor midstream market trends, customer investment strategies, competitive activity, infrastructure development, and industry dynamics relevant to pipeline and actuation applications.
• Identify opportunities for product expansion, cross-selling, lifecycle services, installed-base development, and Emerson Actuation Technologies solutions across assigned midstream accounts.

Who you are

• You readily action new challenges, without unnecessary planning.
• You build and deliver solutions that meet or exceed customer expectations.
• You understand internal and external stakeholder requirements, expectations, and needs.
• You build constructive relationships with people both similar and different to yourself.

Requirements

• BS/BA Degree preferably in Engineering or Marketing or equivalent years of experience
• 7 or more years in the process industry with the ability to understand valve and actuation applications or related level of understanding of fluid mechanics and electro-mechanical equipment
• 5 or more years sales experience, in a technical sales environment
• Proven experience managing strategic end-user accounts and/or long-term key accounts
• Excellent negotiation, communication, and relationship-building skills
• Legal Authorization to work in the United States — visa sponsorship will not be provided for this role

Preferred qualifications

• Midstream pipeline industry experience and/or knowledge of pipeline valve and actuation applications
• CRM and forecasting system experience (e.g., Oracle CRM)
• Knowledge of ASME, ANSI, and API standards
• Familiarity with pipeline industry standards and practices

Work location

The preferred work location for this role is not specified; however, consideration will be given to select internal candidates who wish to perform the role from their current work location.

Benefits

• Variety of medical insurance plans with dental and vision coverage
• Employee Assistance Program
• 401(k)
• Tuition reimbursement
• Employee resource groups
• Recognition programs
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave